Our Policies
Our Policies
At Bayard Candle Company, we prioritize transparency, trust, and customer satisfaction. Our policies are designed to ensure that your experience with us is as seamless and enjoyable as possible. Below, you’ll find a detailed breakdown of our policies, including Refund Policies, Privacy Policies, Shipping Policies, Terms of Service, and Contact Information.
Refund Policies
We understand that sometimes products may not meet your expectations. Our Refund Policies are designed to provide clarity and assurance for such instances:
1. Eligibility for Refunds:
- Products must be returned in their original, unused condition with all packaging intact.
- Refund requests must be initiated within 30 days of receiving the product.
2. Non-Refundable Items:
- Custom or personalized orders.
- Clearance items or final sale products.
3. How to Request a Refund:
- Contact our customer service team via email or phone with your order number and reason for the refund.
- Once approved, ship the item back to the provided address.
4. Processing Refunds:
- Refunds will be processed within 5-7 business days after we receive the returned item.
- Refunds are issued to the original payment method.
5. Exchanges:
- If you’d like to exchange an item, please follow the same steps as refund requests. Once the original item is received, the replacement will be shipped.
Privacy Policies
Your privacy is of utmost importance to us. We take measures to ensure your personal information is handled with care and used responsibly.
1. Information We Collect:
- Personal details such as name, email address, shipping address, and payment information.
- Browsing data and purchase history for website improvement and marketing purposes.
2. How We Use Your Information:
- To process orders and deliver products.
- To communicate about promotions, updates, or changes in our services.
- To enhance your shopping experience by personalizing content.
3. Sharing Your Information:
- We do not sell or rent your personal data to third parties.
- Information may be shared with trusted service providers for payment processing and order fulfillment.
4. Data Security:
- We use secure encryption technology to protect your information.
- Regular audits are conducted to ensure data safety.
5. Your Rights:
- You can request access to the information we hold about you.
- You may opt out of marketing communications at any time.
- If you’d like to delete your data, please contact our support team.
Shipping Policies
We strive to deliver your Bayard Candle products quickly and safely. Below are the details of our shipping process:
1. Shipping Options:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Free Shipping: Available on orders over a specific amount (details on our website).
2. Order Processing Time:
- Orders are processed within 1-2 business days.
- During peak seasons or sales, processing times may be slightly longer.
3. Tracking Your Order:
- Once your order is shipped, you’ll receive a tracking number via email.
- You can track your shipment on our website or the carrier’s website.
4. International Shipping:
- We offer international shipping to select countries.
- Customers are responsible for customs fees, taxes, and import duties.
5. Shipping Issues:
- If your package is delayed, lost, or damaged, contact our customer service team. We’ll work to resolve the issue promptly.
Terms of Service
Our Terms of Service outline the rules and expectations for using Bayard Candle Company’s website and services. By making a purchase, you agree to these terms:
1. General Terms:
- All purchases are subject to product availability.
- Prices and promotions are subject to change without notice.
2. Intellectual Property:
- All content on our website, including text, images, and logos, is the property of Bayard Candle Company.
- Unauthorized use or reproduction is prohibited.
3. User Responsibilities:
- Users must provide accurate and complete information during checkout.
- Any misuse of the website, including fraudulent activity, is prohibited.
4. Limitation of Liability:
- Bayard Candle Company is not liable for damages caused by improper use of our products.
- We are not responsible for third-party service failures, including shipping carriers.
5. Governing Law:
- These terms are governed by the laws of [your jurisdiction].
- Any disputes will be resolved in accordance with local regulations.
Contact Information
We’re here to help! If you have questions, concerns, or feedback, please don’t hesitate to reach out.
1. Customer Service:
- Email: bayardcandleco@gmail.com
- Hours: Monday and Tuesday - Closed. Wednesday to Friday, 5:00 AM - 9:00 PM, Saturday and Sunday, 10AM to 6om (EST)
2. Mailing Address:
Bayard Candle Company
PO Box 753
Webberville, MI 48892
3. Social Media:
- Follow us on Instagram, Facebook, and Twitter for updates and inspiration.
Thank you for choosing Bayard Candle Company. We’re dedicated to creating exceptional candles and providing outstanding service. If you have further questions, feel free to explore our website or contact us directly.
Please review our policies below.